Managing difficult conversations

In difficult conversations, our aim is usually to prove a point, convey an opinion or make the other person do or be something that we want.

It is difficult to decide whether we should start discussing a problem. We fear that once we begin, matters will become even more complicated. However, if we avoid the conversation we feel used and take away the other party’s chance to make things better.

Having a complicated conversation is like throwing a grenade. Discretion is of no use here, as you simply cannot throw a grenade tactfully. If we talk, we fear the other party’s reactions: the relationship may become even worse. If we do not talk, we tend to accumulate negative emotions and suppressed tension that deteriorates the relationship. In the end, we are still forced to talk, but then the relationship may already be hopelessly hostile.

Training results

  • Participants become aware of which conversations are difficult.
  • Participants learn to analyze the nature of difficult conversations
  • Participants learn to differentiate between conversations and disputes – attitude
  • Participants practice preparation for difficult conversations and learn to manage them successfully

This training is available as a lecture as well as a training day. It is very effective to organize a two-day communication training with video feedback, concentrating on the practice of managing difficult conversations.  

Are you interested? Just send an email to or call +372 5698 8100 and we will be more than happy to discuss cooperation opportunities with you.