Managing difficult conversations
In difficult conversations, our aim is usually to prove a point, convey an opinion or make the other person do or be something that we want.
It is difficult to decide whether we should start discussing a problem. We fear that once we begin, matters will become even more complicated. However, if we avoid the conversation we feel used and take away the other party’s chance to make things better.
Having a complicated conversation is like throwing a grenade. Discretion is of no use here, as you simply cannot throw a grenade tactfully. If we talk, we fear the other party’s reactions: the relationship may become even worse. If we do not talk, we tend to accumulate negative emotions and suppressed tension that deteriorate the relationship. At the end we are still forced to talk, but then the relationship may already be hopelessly hostile.
- Participants become aware of which
conversations are difficult.
- Participants learn to analyze the
nature of difficult conversations
- Participants learn to differentiate
between conversations and disputes – attitude
- Participants practise preparation for difficult conversations and learn to manage them successfully
This training is available as a lecture as well as a training day. It is very effective to organize a two-day communication training with video feedback, concentrating on the practice of managing difficult conversations.